Delivery, payment and returns

DELIVERY OF ORDERED GOODS

Once an order is placed on our website, the automated system notifies the user via email that the request has been successfully received. Delivery is made only for orders that have been successfully placed, accepted by the system, and confirmed via a phone call from our representative. Upon preparation and processing of the ordered goods, the user is notified by email that the order has been fulfilled and handed over to a courier. Delivery takes place within the next business day, except in cases of public holidays when the courier company is closed. The shipping partner we work with is Econt Express, and standard delivery hours are between 9:00 AM and 5:00 PM. Delivery is made to an address specified by the user or to an Econt Express office in the respective city. Shipping costs are not fixed. They are calculated automatically based on the delivery address, the number of items, and their value, and are displayed in real-time when completing the order. The user is informed of the exact shipping cost before finalizing the purchase. We offer an INSPECTION option; if the ordered goods are opened and the user decides to return them, the transportation costs for both directions (outbound and return) are borne by the user. Furthermore, if the user fails to provide access and conditions for the delivery of the goods to the specified address within the given timeframe, or fails to go to an Econt office to collect their shipment, the order is considered failed due to the user's actions, and no future orders from them will be accepted or processed.

PAYMENT FOR ORDERED GOODS

Payment for the ordered goods can be made via "Cash on Delivery" – payment in cash to the courier upon delivery to a personal address or an office of the shipping company, or by debit/credit card payment when submitting the order on our website. For every product ordered, the user must pay the stated price as well as the delivery cost for that product. Prices are in Euros and are valid until stocks are exhausted or until prices are changed.

RETURNS AND COMPLAINTS

The user has the right to file a complaint or return goods purchased from the online store within 14 days of receiving the item. In case of order cancellation, the user is obliged to return the purchased goods in their original commercial condition and with the packaging intact. Furthermore, if the user has already paid for the goods, the amount paid for the returned item will be refunded to a bank account specified by them within 14 days of the goods being returned. In the event that the user does not return the goods, the amount they paid for them will not be refunded until the items are returned.

Complaints for books and individual programs ARE NOT ACCEPTED for understandable reasons.

A complaint is filed when the purchased goods do not correspond to what was agreed upon between the parties, with discrepancies potentially being as follows:
– manufacturing defects of the goods;
– confirmed missing parts of the goods;
– incorrect goods sent, different from those ordered;
– discrepancy with the declared quantity;
– damage to the goods during transport;
Complaints can be submitted to our team in the CUSTOMERS section using the "COMPLAINT" button, and at the same time, the user must return the goods within the specified period. For complaints, the user may choose to return the item for a refund or exchange it for another item of equal value or with an additional payment!
Returning goods for a complaint, in cases other than manufacturing defects or transport damage, is subject to the following conditions:
– well-preserved commercial appearance (goods are not unpacked, scratched, used, or ruined).
– no damage caused by improper use.
– original packaging and label preserved.

Returns due to cancellation or complaint, as well as exchanges, can be carried out as follows:
– the user is obliged to use the services of the courier company we work with
– the user must send the goods to the merchant's address indicated on the waybill they received with their shipment, or contact us via the "Contact Us" button to obtain a return address.
– the user must pay for transportation costs in both directions (outbound and return/if a return occurs/), unless the exchange was necessary due to the fault of the online store.