Terms and Conditions
I. SUBJECT
Art. 1. These general terms and conditions are intended to regulate the relationship between Sapphire Nutrition OOD, UIC 207733740, with its registered office and management address: Plovdiv District, Plovdiv Municipality, Plovdiv 4002, Zapaden District, 35 Koprivshtitsa Blvd., floor 5, apt. 13, hereinafter referred to as the SUPPLIER, and customers, hereinafter referred to as USERS or CLIENTS, of the online store "sapphire.bg". Contact details for the SUPPLIER: website sapphire.bg, email office@sapphire.bg, phone 02 408 5577, office and warehouse in the town of Montana.
II. CHARACTERISTICS OF THE ONLINE STORE "sapphire.bg"
Art. 2. "sapphire.bg" is an online store owned by Sapphire Nutrition OOD, accessible at the website address https://sapphire.bg/, through which Users can conclude contracts for the purchase and delivery of the offered goods by registering and creating a user profile or directly through the instant order form, as well as:
When placing an order, the CLIENT is obliged to pay the price of the goods, services, and delivery costs according to the conditions described in the information on delivery and payment for goods and services, as well as to ensure access and the possibility for receiving the goods.
To view goods, their characteristics, prices, and delivery terms.
To receive information about new goods and services offered by https://sapphire.bg/
To make electronic statements in connection with the conclusion or performance of contracts with https://sapphire.bg, through the interface of the website available on the Internet.
To be notified of their rights arising from the law, primarily through the interface of the https://sapphire.bg/ website on the Internet.
Art. 3. The SUPPLIER has the right to change the prices of the offered goods and services without prior notice. All prices are stated in Euros and include VAT.
The user is obliged to pay the price that was current at the time of ordering the desired product. Price reductions are indicated by placing the new price below the old one, with the latter being crossed out.
Art. 4. (1) In case of unavailability of the ordered goods, the SUPPLIER shall notify the CLIENT that they are out of stock by sending a message to the email address provided by the CLIENT or to the indicated phone number.
(2) The user is obliged to promptly notify the Supplier of any changes in the provided contact details; otherwise, the sent information shall be considered delivered.
(3) In case of false data – incomplete or incorrect address, contact person, and/or phone number – the SUPPLIER is not bound by any obligation to fulfill the order.
Art. 5. The SUPPLIER is not responsible for errors and inaccuracies in the information published on https://sapphire.bg/. The SUPPLIER reserves the right to expand or narrow the information that the User has the opportunity to access on the website, including the right to make price corrections in stores as well as changes to the design of items.
III. PERFORMANCE OF THE CONTRACT
Art. 6. The SUPPLIER delivers the goods personally or through third parties, appropriately packaged according to their type. In certain cases, it is possible for the delivery to be carried out in parts (e.g., two separate shipments).
Art. 7. The SUPPLIER is not responsible for damages arising from comments, opinions, publications, or other content under products!
Art. 8. (1) The CLIENT has the right to refuse receipt or to return goods in the following cases:
– If the delivered goods clearly do not correspond to those ordered by the client and this can be established through a simple inspection of the goods.
– If the goods were damaged during transportation.
– If there is a substantial non-conformity between the ordered and the delivered goods, which was impossible to establish at the time of delivery.
(2) Damage occurring during transportation, as well as obvious non-conformity of the delivered goods, must be verified upon receipt of the shipment, and the CLIENT shall notify the SUPPLIER as soon as possible. This procedure is separate and does not limit the right of withdrawal under Art. 9.
(3) In the cases under paragraph 1, when the non-conformity could not be established at the time of delivery, the goods shall be replaced within 48 hours after the CLIENT's request and an inspection to confirm the non-conformity. This time limit applies solely to the replacement of the goods by the SUPPLIER and in no way limits the 14-day right of withdrawal under Art. 9.
Art. 9. (1) The CLIENT, who has the status of a consumer within the meaning of the Consumer Protection Act, has the right to withdraw from the concluded contract without stating a reason and without owing compensation or a penalty, within 14 days from the date on which they received the goods.
(2) To exercise their right of withdrawal, the CLIENT shall notify the SUPPLIER within the 14-day period via email at office@sapphire.bg or by phone at 02 408 5577. The goods must be returned in a commercial condition, in their original packaging, without damaged integrity and without signs of use.
(3) The SUPPLIER shall refund the amount paid by the CLIENT within 14 days from the date on which they were notified of the withdrawal and after they have received the returned goods. The costs for returning the goods are at the expense of the CLIENT, except in the cases under Art. 8.
(4) Regardless of the right of withdrawal under paragraph 1, when a substantial hidden defect is established in the product, the CLIENT may file a complaint and request a return of the goods and a refund of the amount paid within the time limits provided for in the Consumer Protection Act.